Question 1

How discreet is the delivery?

Accepted Answer

All orders are delivered in neutral packaging with no indication of the contents. The shipping label shows a neutral sender name.

Question 2

What payment methods are accepted?

Accepted Answer

We accept credit card, SEPA direct debit, PayPal, Apple Pay and Google Pay. All payments are securely encrypted.

Question 3

Can I return my order?

Accepted Answer

For hygiene reasons, sealed products can only be returned unopened within 14 days.

Question 4

How long does delivery take?

Accepted Answer

Standard shipping takes 2-4 business days within Germany. Express shipping is also available.

Question 5

Is my order visible on the credit card statement?

Accepted Answer

No, only a neutral company name appears on your statement. No indication of your order contents.

Frequently Asked Questions